Effective Date: August 15th, 2024
At Calibike, we strive to provide our customers with high-quality products and services. If you are not satisfied with your purchase, our Refund and Returns Policy outlines the terms and conditions under which you may return products and request a refund.
You may return the following Calibike products within [Insert Return Period, e.g., 30 days] from the date of delivery:
You may return the following Calibike products within [Insert Return Period, e.g., 30 days] from the date of delivery:
The following items are not eligible for return:
To initiate a return, please contact our customer service team at [Insert Contact Email] within [Insert Return Period, e.g., 30 days] of receiving your product. Provide your order number, the product(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product. Returns will not be accepted without an RMA number.
You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method and purchasing shipping insurance, as Calibike is not responsible for items lost or damaged during return shipping.
Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is in acceptable condition, we will process your refund within [Insert Processing Time, e.g., 7-10 business days].
Refunds will be issued to the original payment method used for the purchase. If you paid with a credit or debit card, please allow additional time for the refund to appear on your statement, depending on your financial institution.
Refunds will be issued for the purchase price of the product(s) returned, excluding any original shipping and handling fees. In cases where the return is due to a defective product or our error, we will also refund the original shipping charges.
A restocking fee of [Insert Percentage, e.g., 15%] may apply to certain returns, such as returns of opened or slightly used products. The restocking fee will be deducted from your refund amount.
Exchanges are subject to product availability. If you wish to exchange a product for a different model, size, or color, please contact our customer service team at [Insert Contact Email]. The product must meet the same eligibility criteria as outlined in the Returnable Products section.
Calibike EV Bikes, spare parts, and kits are covered by a limited warranty as described in our Warranty Policy. If your product is within the warranty period and experiences a defect, please follow the warranty claim process outlined in our Warranty Policy.
If you receive a defective product, please contact our customer service team immediately at [Insert Contact Email]. We will work with you to resolve the issue, which may include troubleshooting, providing replacement parts, or arranging for a return and refund.